Request for refund

If your trip is canceled check out the following information to receive a refund in your favor.

If you paid using a credit card online, the chargeback will run on the same card with which you made the payment only for VISA, MASTERCARD and DINERS.

• It's' not possible  credit back the amount on another different credit card purchase transaction.
• It's not possible credit the amount of American Express circuit on which we are not enabled.

If you paid by credit card by phone with our operators of the Call Center, the chargeback will be run on the same credit card.

If in your refund request it will be specified that this is done by bank transfer, the transfer for download available form and send an email to

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