Libertylines.it
REQUEST FOR REFUND LIBERTYlines

Request for refund

If your trip is canceled check out the following information to receive a refund in your favor.

If you paid using a credit card online, the chargeback will run on the same card with which you made the payment only for VISA, MASTERCARD and DINERS.


• It's' not possible  credit back the amount on another different credit card purchase transaction.
• It's not possible credit the amount of American Express circuit on which we are not enabled.


If you paid by credit card by phone with our operators of the Call Center, the chargeback will be run on the same credit card.

If in your refund request it will be specified that this is done by bank transfer, the transfer for download available form and send an email to rimborsi@libertylines.it

Download Attachments

Refund request form

REFUND REQUEST DOCUMENT
BANK DETAILS
UPLOAD FILE
INFORMATION IN ACCORDANCE WITH EU REGULATION 679/2016

 

  1. The personal data you have supplied, or acquired from third parties, in relation to your dealings with Liberty Lines S.p.A. will be processed for the following purposes, including by computer and electronic means:

    • To proceed with the booking and start the contractual relationship with our shipping company;
    • To receive communications relating to our proposals reserved for you;
    • For communications relating to the journey;
    • To proceed with legal communications to the Public Safety Authority;
    • For legal obligations in tax matters;
  2. The above-mentioned data may be subject to the following processing operations:

    • Archiving;
    • Extrapolation;
    • Processing.
  3. The legal basis that justifies this treatment is the contractual/pre-contractual relationship with Liberty Lines S.p.A.;

  4.  Your personal data may be sent to:

    • Managers of the computer reservation system;
    • Public entities in line with legal obligations.
  5. Your data will be kept during the booking phase and during the entire period of your trip and, after its termination, up to the prescription of the rights which can be claimed by means of such data, or up to the time limit prescribed for the fulfilment of the legal obligations. With your permission, the data will be used to send commercial proposals for a period of five years from the date of their communication.
  6. The above rights may be exercised subject to a request to that effect made to the following e-mail address privacy@libertylines.it

    • The right to bring a complaint to the Office of the Data Protection Authority.

  7. The communication of your personal data is necessary to book your trip and stipulate and execute the contractual relationship with Liberty Lines S.p.A. Failure to provide your personal data will make it impossible to enter into and perform the contract and therefore to be able to book your trip with our shipping company.
    It is not mandatory to consent to the processing of personal data for purposes relating to the sending of commercial communications.
  8. The owner of your personal data is Liberty Lines S.p.A., with registered office in Via Giuseppe Serraino Vulpitta, No. 5, 91100 Trapani, VAT 01683020810, in the person of its legal representative pro tempore.
  9. The Data Protection Officer DPO (Article 37, para. 7 of the EU Regulation 2016/679 – GDPR) is Francesco Palmisano, Italian fiscal code PLMFNC78R22D423Q

    Via Serraino Vulpitta, No.5, 91100 Trapani (TP).
    Email address: f.palmisano@libertylines.it  
    Telephone number: 0039 0923 873813

Declaration of consent to the processing of personal data pursuant to Art. 13 of EU Regulation 679/2016