Liberty Lines S.p.a. has always focused on customer satisfaction, promoting its services to fulfil and exceed passengers’ expectations.
Please report any irregularity or your suggestions and feedback on the quality of our service through the specific online section.
You can submit Your complaints via email to firstname.lastname@example.org or by post at the following address: Liberty Lines S.p.A. Via G. S. Vulpitta, 5 91100 Trapani.
Your suggestions will be highly considered and your complaints will receive a reply in compliance with the provisions stated in art. 24 of the EU Regulation No.1177/2010. It is important that any passenger who is victim of any kind of accident on board advises the crew or other members of the staff before leaving the vessel and notifying his/her personal details.