Liberty Lines represents a big family with a specific goal.
600 people, including both the crew and the administrative sectors, work as a team to ensure high quality service, punctuality, safety and speed for over three and a half million passengers. Since 2011 the relationship between the company and the traveller is regulated by the new Passenger Assistance and Information Service. This service ensure constant contact between the passenger and the company through a call center and online. We also established the so called 'Quality at the dock' in 2011. This is am initiative that involves the service of hostesses and stewards for multilanguage assistance of passengers in all the phases of their journey, from their welcome to assistance on board. You can refer to our staff to give your feedback on the service or on any issue so that the company can operate successfully.
Liberty Lines operates according the UNI EN ISO 9001:2008 quality system. The certification was obtained in 2011 and it allows the processing of information, reservation and ticketing. It was extended in 2012 to our operating segment of Safety Management System. The Company also obtained the OHSAS 18801/2007 certification guaranteeing an occupational and safety system on all the involved environment and specifically on board.
Thanks to this we can guarantee our passengers high quality standards, with the aim of increasing the number of satisfied passengers, reducing complaints, offering better services and meeting the needs of all passengers.